1. AC Question's Avatar
    probably about two weeks ago i noticed my s6 active began to get extremely hot, sometimes even when not being used. I realize phones do heat up and get warm sometimes but this was really HOT.

    I also have had signal problems in the last week or so. Telling me I have no signal whatsoever in areas where i know I have had signal in the past. Lately mobile data is non existent even when the icon shows i have 4G. The only way i can run some apps today is if I am Using wifi and phone starts to heat up after only 15-20 minutes of checking emails.
    08-18-2016 08:51 PM
  2. Chris Parsons's Avatar
    It's getting hot because it seemingly is struggling to find a data connection to connect to. The real question is, why is it struggling to find a data connection, especially if you have had good connection in those areas before? Perhaps a tower is down in your area, your carrier could advise of that. If that's not the issue, then you may wish to consider doing a factory reset as an initial troubleshooting step.
    08-18-2016 11:57 PM
  3. Brandon Mason's Avatar
    I have an S6 and i have noticed the same exact problems over the past two weeks as well. I dont want to factory reset, so im hoping there is an alternative
    08-20-2016 03:12 AM

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