1. AC Question's Avatar
    Just completed recommended software update and cannot use fingerprint to unlock, they require swipe pattern or pin which I cannot remember. i have now been locked out for 30 mins. How do I fix this??
    08-19-2016 04:41 AM
  2. Mysticislemom2003's Avatar
    I have the same problem with my S7 Edge. 4 more attempts & it does a factory reset & I lose everything
    08-19-2016 08:15 AM
  3. anon(632115)'s Avatar
    Sorry to be mean but they are there for a reason. They are bit like the keys to your house or car so treat passwords with the same amount of care. Try a soft reset. Hold power button down for 20 secs and reboot, it may work, if not, try to open with your Samsung account (if you set one up!). If you didn't do that then you are looking at a hard reset which shouldn't be an issue if you regularly back up data.
    08-19-2016 11:45 AM

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