08-26-2016 05:45 AM
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  1. AC Question's Avatar
    AC Question
    I have an Android LG phone and it died yesterday it is not turning on , and whenever it turns on it says Encrypting - Reset phone and then a message unfortunately process.com stopped and it doesnt give me any options to do . The Reset Phone button is not doing anything whenever I press it
    08-19-2016 12:13 PM
  2. the tall guy's Avatar
    the tall guy
    Community Review Team
    Q&A Team
    Hi, are you able to boot the device in to recovery mode, this will allow you to try safe mode on the phone as well as factory reset it.
    08-26-2016 05:45 AM
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