1. AC Question's Avatar
    I have a Samsung Galaxy Note 5. I dropped it on the floor and the screen broke. I cannot unlock the phone to recover/backup whatever data that is in it using my pc. Is there anyway I can unlock my phone without the screen and backup my data? It is extremely important to me. Thank you very much!
    08-21-2016 10:07 AM
  2. cintran's Avatar
    You could try downloading the smart switch software from Samsung on your computer. It might work without needing the screen. Good luck!
    08-22-2016 09:51 AM
  3. anon(632115)'s Avatar
    No, Smart Switch won't work if the screen is locked. However, logging in to the Samsung account and hitting the unlock option works.
    08-22-2016 10:02 AM
  4. Kenneth Poh's Avatar
    It requires me to unlock my phone, which I am unable to do because of the broken screen
    08-22-2016 10:10 AM
  5. anon(632115)'s Avatar
    Please read my reply
    08-22-2016 10:11 AM
  6. Kenneth Poh's Avatar
    I am not sure if i have remote controls on my note 5 enabled
    08-22-2016 10:12 AM
  7. Kenneth Poh's Avatar
    Unlocking from find my mobile didnt work
    08-22-2016 10:12 AM
  8. anon(632115)'s Avatar
    Check out the second method here How to Recover Data from Broken Note 5 -iTechify
    It's going to be tricky but that is your last hope.
    Best of luck
    abdulahad12 likes this.
    08-22-2016 10:16 AM
  9. krisguy's Avatar
    Pugs' answer is the right one if the screen is toast.

    Posted via the Android Central App
    08-22-2016 10:38 AM

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