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    Turbo 2 was damaged (run over on pavement). Phone still works - I can hear it ringing. But, screen flashes occasionally, but is otherwise just black and useless, nothing can be viewed.
    I want to back up some data (if possible) before returning for replacement, and also want to factory reset to ensure personal data (some photos, notes, account and password data, etc.) is wiped off before I send it back to vzn.

    I've connected it to my computer via USB. Computer knows the device is there, I can see it in file manager, but computer can't seem to see any data ("This folder is empty.")

    Suggestions?
    08-23-2016 01:02 PM

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