1. AC Question's Avatar
    At times, I will be on the phone, and after some time (sometimes 5 minutes, sometimes 30 minutes), my phone will cut out and lose the other person, but won't hang up for another 5-10 seconds.
    Sometimes I try and call back, but often he can't hear me, but I can hear him. The call connects, but something is wrong with it. It is not on mute. And, this is a minute after we were having a normal conversation.
    Now, I do live in an area with spotty service, but I know spots where I actually have service, and this happens when I have not moved at all.
    08-24-2016 04:57 PM
  2. Laura Knotek's Avatar
    Hi and welcome to AndroidCentral.

    What phone do you have, and what carrier do you have?
    08-24-2016 05:19 PM
  3. alspelbos's Avatar
    I have a Galaxy Express Prime and use AT&T. It is a prepaid phone, but I have never had issues with the prepaid nature of them before.
    08-24-2016 05:27 PM
  4. Laura Knotek's Avatar
    Are you saying this phone used to work properly, or is this a new phone you just got to replace a different phone?

    Have you tried getting a new SIM from AT&T?
    08-24-2016 05:32 PM
  5. alspelbos's Avatar
    I got this phone two months ago, and it was a new SIM card when I got the phone. It has been cutting out on me and doing this for at least a month, possibly longer. It doesn't always cut out on me, just sometimes and it is completely random. Today, it was after 17 minutes of talking to someone, and when I tried to call back, he couldn't hear me but I could hear him.
    08-24-2016 06:00 PM

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