I got the Note 7 and Gear S2 with my upgrade
When I picked up the watch in the store the rep couldn't get number sync to work after ~45 min of trying..my girlfriend was getting hungry and impatient so I told him I'd do it myself later
When I got home the next day I set up number sync within 15 minutes, easy enough I guess but was being told by friends that no one could call me..sure enough calling either my phone or watch would immediate prompt an AT&T message saying
"The number you are trying to reach is not accepting calls at this time"
I went a week without being able to receive calls (on top of the terrible recption I already get with AT&T)
I've already spent about 4 hours on the phone with AT&T support
The first support guy called me on another line and ran a few tests on his end, had me restart a device here and there, he ultimately had me disable numbersync as a solution (which isn't a solution..I'm paying for this feature..).....he submitted a support ticket saying it was a network issue on their end and I would receive a call within 24 hours with a possible solution
He ended the call with
"Sorry for the inconvenience, hopefully they can eventually resolve your issue."
I never got a call back.
I called again and the new support guy saw that the support team came to the conclusion that it was not an issue on their end and decided not to update me on the matter..
The new support guy ran some more tests with me, this time factory resetting my watch, disabling numbersync, removing the device from the number sync list, wiping the settings of the gear app, and attempting a fresh number sync.
We spent 1 hour on the phome for this simple task because the watch over heated at least 4 times during the numbersync process causing it to freeze..I would have to restart the device and he prompted me to factory reset the device again each time
I told the support guy that I have experienced many overheating prompts with my device in the very short time of owning it, I've had it only a week and have seen at least a dozen overheating prompts
He claimed that it was such an uncommon issue he had never even heard of it personally..yet while on the phone with him it overheated a handful of times
"I am so so sorry for this inconvenience this must be so frustrating, I thank you for staying with me to resolve this issue."
We finally, after an hour, got the watch and phone to the "getting sync code" portion of the numbersync and the watch would never generate a code..the support guy concluded that it was a registration issue on there end and the new support ticket he submitted would get back to me within 24 hours with a solution, he said he would get back to me personally since the last guy didnt bother to
I am currently still within the 24 hour window awaiting a solution...
I am going to demand compensation for this, unacceptable