1. AC Question's Avatar
    When my phone is charging or when just not being used the screen will light up then go black for a few seconds repeatedly, what could be causing this and how do I fix it? I just got it, my mother also got one 2 days after me and hers does it too....
    08-28-2016 10:09 AM
  2. petuniapig1964's Avatar
    M battery is running down fast due to this issue. Can anyone offer a solution?
    08-28-2016 04:12 PM
  3. petuniapig1964's Avatar
    08-29-2016 02:42 AM
  4. nahoku's Avatar
    Where'd you buy the phones? Take it back there and have someone look at it. They may be defective, or it could be something else. Have you tried starting the phones in Safe mode to see if it's an app causing the issue?
    08-29-2016 04:30 AM
  5. petuniapig1964's Avatar
    My son ordered them for us so I will have to find out where he got them, I wouldn't think defective since both phones do the same thing but who knows, I went to bed at 3am at 100% and upon getting up at 8am it's at 64%...so frustrating! I love the phone otherwise!
    08-29-2016 08:02 AM
  6. nahoku's Avatar
    Have you tried safe mode yet? Might be a common app on both phones.

    To enter safe mode...

    1) attempt to turn off the phone with the power switch
    2) when the phone options menu appears, "press and hold" on Power off
    3) when the Restart in Safe Mode menu appears... click on Turn On Safe Mode

    To get out of Safe Mode, simply restart the phone.

    Safe mode will disable any 3rd party app. Run the phone this way to see if you still see the problem when charging. Also, battery discharge while not being used can be caused by many things... syncing, apps that are constantly pinging the internet, bad app updates. It could even be caused by Google updates. If you read the forum, there's been a ton of Google problems since Marshmallow was released. Also, many social media app updates to Facebook, Whatsapp, Snapchat have also been causing issues of late. You have to troubleshoot to find out which app might be causing your issues.
    08-29-2016 02:31 PM
  7. pkcable's Avatar
    Could the phones be lighting up when you get notifications?
    08-29-2016 02:45 PM

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