Moto G - PC only recognises SD card and not internal storage... HELP!

charlenesbunnies

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Aug 28, 2016
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I'm not technical minded so if you can help in the most straight forward way, or with step by step guidance it would be most appreciated!

When i plug my phone into my PC to trasfer my photos across, it only recognises the SD and not the internal storage. I have not idea how to get it to work. I have tried removing the SD card but it then recognises nothing.

I have the file transfer selected to MTP
 

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