1. AC Question's Avatar
    My phone started giving me messages that i had a virus...I tried to download a virus remover it says it's already installed, but its not accessible to me. I can't download anything to get rid of said virus..I have read booted and set the phone back to factory settings with no success. The phone now pops up ads every time my screen comes on
    08-31-2016 03:36 PM
  2. Techtein's Avatar
    What phone do you have?

    Based on your phone, you might be able to reset it using some third party software.
    08-31-2016 03:51 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Were those messages telling you that you have a virus only coming up when you were browsing, or even when you were using other apps? If they were only on the browser, then chances are it was only a popup ad designed to scare you into installing some (probably bogus) "antivirus" app. The problem is that if you actually downloaded and installed that app, that might be what's acting maliciously now and serving up all of those ads.
    08-31-2016 06:50 PM
  4. GRIMWALD's Avatar
    If you boot into safe mode, do the Ads. persist?
    For future reference, check to see if your PC antivirus will also scan your mobile devices. My Kaspersky Internet Security does, so maybe yours does also.

    08-31-2016 07:47 PM

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