1. pjtwyman's Avatar
    I have a Tab S 10.5 LTE (SMT805Y) with Lollipop 5.02. The last security patch (in Settings/About device) is dated November 2015. When I go into the settings for Security Policy Update and attempt to update it "connects to server" but then tells me everything is up to date. I have the update settings on automatic but have tried manual update as well.

    Can anyone suggest what the problem is?

    The tablet was purchased in Australia from an Australian online retailer but the CSC country is New Zealand. Also I have been in Asia since March (with a week in Australia in May). Would location have anything to do with the lack of updates
    09-01-2016 07:34 AM
  2. jasonandrews25788's Avatar
    Download Samsung Kies on your computer, connect your phone to it. That will ensure you the updated security patch, firmware and almost everything from samsung that is for your region.
    09-01-2016 08:40 AM
  3. pjtwyman's Avatar
    Thanks. I will have to wait until I return home in Australia as I am not travelling with a laptop. I was also hoping to know why Samsung is so tardy providing these updates.

    Thanks again.
    09-01-2016 07:17 PM

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