1. AC Question's Avatar
    My girlfriends galaxy reset while we were at a concert and she lost everything somehow. Can this be recovered?
    09-04-2016 10:31 AM
  2. belodion's Avatar
    Was her personal data backed up to anything?
    09-04-2016 10:44 AM
  3. ClintCrane1's Avatar
    No she did not
    09-04-2016 11:46 AM
  4. ClintCrane1's Avatar
    She lost all text messages, photos, most apps but only about half of her contacts
    09-04-2016 11:47 AM
  5. Kelly Kearns's Avatar
    She lost all text messages, photos, most apps but only about half of her contacts
    What phone and carrier does she have?

    Also did she have her contacts on her Google account?
    belodion likes this.
    09-04-2016 12:19 PM
  6. ClintCrane1's Avatar
    She has a galaxy s6 and she didn't have anything backed up. It randomly deleted this stuff and now won't let her download the apps
    09-04-2016 02:47 PM
  7. Kelly Kearns's Avatar
    Oh.. Won't let her download?

    Without seeing some error messages, etc it is kind of hard to determine.

    There is a Samsung backup on the phone, but you have to set it up. I'd she didn't do that then you can't recover any text, etc.

    If it isn't working at all correctly, I would suggest doing a reset and see if that will allow her to download from the Play Store, without knowing exactly what the error says.
    09-04-2016 02:54 PM

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