1. AC Question's Avatar
    I turned phone off to reboot it . It acted like it was turning on than it said android apps installing than it said apps optimizing. Phone still wont come on
    09-05-2016 12:04 AM
  2. Count Chokula's Avatar
    Sounds like your phone was most likely installing a firmware update, which explains why it didn't turn on. Try plugging it in your charger for several minutes, before attempting to turn it on again.

    Your phone should reboot on its own accord once it has completely installed the update. If it's still unresponsive, press and hold your phone's power button for 8 - 10 seconds. It should start up normally afterward.
    09-05-2016 02:35 AM

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