1. AC Question's Avatar
    I got a replacement Samsung s5. The verizon store transfered all pics, contacts etc., to the new phone. I got home & realized they didnt delete any pics, contacts, msgs., etc frm old phone. I want to encrypt the old phone & factory reset it. When I factory reset it will my pictures, contacts, etc., still be in the verizon cloud or do they get deleted?
    09-06-2016 11:38 AM
  2. DenverRalphy's Avatar
    Anything in the cloud will remain intact. Resetting the device doesn't affect anything in the cloud. The cloud is Account Based not Device Based.
    belodion likes this.
    09-06-2016 11:48 AM
  3. belodion's Avatar
    That last line puts it well.
    09-06-2016 12:02 PM

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