1. AC Question's Avatar
    Currently my ATT Samsung S6 Edge has a black screen with the name Fingerprint ID about midway down then a nice big circle with a finger print in it. I did have the phone set to open with my finger print just on the home button. Now the phone has a red banner and says "Access Denied" every time I try to open it. Has anyone else had this problem? How can I fix it? I can't do anything currently. Thanks
    09-06-2016 02:50 PM
  2. anon(9983233)'s Avatar
    I wonder if a factory reset might be required in this instance.

    https://support.google.com/android-o.../6088915?hl=en
  3. pkcable's Avatar
    I wonder if a factory reset might be required in this instance.

    https://support.google.com/android-o.../6088915?hl=en
    I believe this is the correct answer unfortunately! Hopefully/Probably you have a google cloud backup of your info, plus the play store will remember your apps. It will be a fun evening for you. AND a good time to get rid of apps you have not used for a while.
    anon(9983233) likes this.
    09-06-2016 03:03 PM

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