1. AC Question's Avatar
    I had to reset my phone when my password stopped working. I'm thinking my son had something to do with a password change. Now I am getting and Abnormal Password Reset and it is asking for my Samsung account information. When I enter it at the bottom it states Processing Failed. I have verified I can login to Samsung account on my laptop, and called and verified I only have one account. U have been reading and trying options for about the last 3-4 hours.

    I did see one person say to downgrade android to 5.1.1 and stated I would be able to get in. I have no idea how to do this without being able to get into my phone.

    Does anyone have any ideas. Samsung said I will have to send them my phone, 11 days turnaround. I use my phone as on call pager for work, and AT&T said they don't give out loaners. Any advice to save 11 days would be appreciated.
    09-07-2016 08:32 PM

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