1. AC Question's Avatar
    Im unable to access my phone due to the screen shot bar remaining on the screen. Ive tried shutting it off but I still cant tap the buttons. Do I wait for the phone's battery to die? and try to access my phone after charging again? This is a Note 7.
    09-12-2016 08:59 PM
  2. nahoku's Avatar
    This phone is under global recall if you haven't heard. The consensus is to power off the phone and put it away until you can get it replaced with a brand spanking new Note 7. In other words, quit using it or it might start a fire for you!
    09-13-2016 12:30 AM

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