1. AC Question's Avatar
    My screen has been cracked and I cannot see anything. The power is still here but when trying to switch it off- it remains black.
    I need to do some urgent back up but when im putting the USB cable in my PC- the folders says ''the folder is empty''.
    I cannot understand why im having this.
    Even if the mobile cannot be repaired , i want atleast to recover some things.
    Can anyone help me on this please?
    Thanks,
    Yaas
    09-16-2016 03:32 AM
  2. anon(632115)'s Avatar
    You are getting that message because your PC can't access the phone as it is screen locked. If you set up a Samsung account you can unlock the screen using Samsung Find My Mobile which you should log into on your PC
    09-16-2016 05:12 AM
  3. Yaasir G-H's Avatar
    Hello,
    thanks for the quick reply.

    But ui want to know do i need to log in with the samsung account on my mobile to do the necessary.
    Or can i simply create a new?
    09-16-2016 08:37 AM
  4. anon(632115)'s Avatar
    You're welcome.
    Hopefully you created a Samsung Account when you got the device, using the device. If you did, you can log-in online using your PC, to unlock the screen. I you didn't do that use a micro usb to usb cable to plug in a keyboard and type the keylock code
    09-16-2016 08:58 AM

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