1. AC Question's Avatar
    I need to remove some photos from my phone to clear up storage, but when I plug my GS6 into my PC directly using the official cable, it takes forever to load, only for it to say there are 0 files in there! This is not the case, but I'm worried because one particular folder has over 30,000 picture files I would like to mover to an external hard drive. Any solution for this? :\ Thank you.
    09-21-2016 12:36 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you connect via USB, swipe down the notification panel and tap the USB icon. Make sure MTP (or File Transfer) is selected. Then check Windows Explorer again--the files should show up.
    09-21-2016 12:51 PM
  3. bxbshingo's Avatar
    Hello and thank you! Topic creator here.

    Yes. MTP is enabled and the phone is unlocked. The folders are there, and some folders load their stuff but it takes forever. But some folders, like the pictures folder with 30,000 files take forever to load, and then say 0 files after finding nothing. However, they are all on the phone. The Phone is unlocked and I uninstalled Kies and installed SmartSwitch on my PC.
    09-21-2016 01:12 PM
  4. anon(9983233)'s Avatar
    It might do you justice if you look in the internal and external DCIM folders.
    09-21-2016 01:18 PM
  5. bxbshingo's Avatar
    The files in question are indeed in the DCIM folder. However, when I click the "Camera" folder in the DCIM folder, it gives me an hourglass for 15 minutes before showing 0 Files. However, the files are there in Astro and My Files on my phone. I really just want to move the files over.
    09-21-2016 01:20 PM
  6. anon(9983233)'s Avatar
    Would you mind posting a screen shot or even a shot video of what the message is saying?.
    09-21-2016 01:23 PM
  7. B. Diddy's Avatar
    Have you also tried using other cables? USB cables can start to fail unexpectedly.
    09-21-2016 09:54 PM

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