returning note 7 phone only?

A

AC Question

I returned my note 7 today to a local verizon store. upon completing the process i am asked for charger, head phones, and USB adapter. i quicky reply, "no". I speak to manager and tell him that this a strict "return phone program" he goes on to say that i might be charged for the phone entirely. I stepped out of the store and immediately called customer service. They go onto tell me that i am not forced to return anything but the phone. I don't know what game verizon is playing but no one has to return accessories. simply tell them you do not have them. it is none of their business what someone does or doesn't decide to do with there purchases.
 

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