1. AC Question's Avatar
    I tried erasing everything on my handset but still am unable to download
    09-26-2016 06:30 PM
  2. ShilpaRiktam's Avatar
    Open your Play Store and tap at the top left and choose My apps then Update all.
    Make sure that you have the latest software update by going to Settings > More > About device > Software update > Update
    If it doesn’t work, then back up all your important files and factory reset the phone via Menu > Settings > Accounts > Backup options > Backup and reset > Factory data reset.
    09-28-2016 04:40 AM

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