1. AC Question's Avatar
    Both my thumb print and alternative password is not working on a new device I just set up. Strange! how do I correct this?
    09-29-2016 10:28 AM
  2. belodion's Avatar
    Have you contacted the manufacturer's customer support?
    09-29-2016 12:54 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Which device? Did you forget your backup password, or is it not accepting the correct one?
    09-29-2016 01:56 PM

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