1. AC Question's Avatar
    Okay so today I was cleaning and I put my phone on the bench, I went to grab about 10mins later and my screen had black and green lines at the bottom and a long pink line down the side. I turned it off left it for a bit, came back and now my hole screen has gone purple and keeps getting darker. Its still visible but looks like its going to go all purple soon. I can't time in to some of the apps either. I'm talking to a samsung live chat person and he wants to factory reset then smart switch my phone.
    Has anyone else had this problem?
    Can I send it to samsung with the warranty?
    Will I have to pay for it?
    10-03-2016 05:15 AM
  2. VZWsucks's Avatar
    What did you use to clean the phone???
    10-03-2016 05:47 AM
  3. tahucraig's Avatar
    I didn't clean the phone. I was cleaning but I wasn't cleaning the phone
    10-03-2016 05:56 AM
  4. VZWsucks's Avatar
    Lol, 👌 got it.
    10-03-2016 05:59 AM
  5. tahucraig's Avatar
    Now its got black spots and background colours when I open the app
    10-03-2016 07:04 AM
  6. B. Diddy's Avatar
    Welcome to Android Central! Any water exposure? You might be able to check this way: How to Check Water Damage on Galaxy S7 and S7 Edge and Fix it - Androiding.how

    If there is no evidence of water damage or trauma, then there's a decent chance Samsung will repair it under warranty.
    10-03-2016 11:19 AM

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