1. maneee_2's Avatar
    i've tried "Ring Device", "Unlock". both turns out "Failed". I've read that these options can still work even if the device is offline. i have the mobile data turned on but not the location. i'm from the Philippines. is it not available in my country?
    10-03-2016 10:10 AM
  2. pkcable's Avatar
    https://support.google.com/accounts/.../6160500?hl=en

    You heard wrong, the device MUST be on and connected to wifi or cellular in order for it to work.

    from the support doc I posted...

    Important: Android Device Manager won't work for devices that are turned off, or that don't have a Wi-Fi connection or mobile data connection with an active SIM card.
  3. pkcable's Avatar
    https://support.google.com/accounts/.../6160500?hl=en

    You heard wrong, the device MUST be on and connected to wifi or cellular in order for it to work.

    from the support doc I posted...

    Important: Android Device Manager won't work for devices that are turned off, or that don't have a Wi-Fi connection or mobile data connection with an active SIM card.
    Rukbat likes this.
    10-03-2016 10:13 AM

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