1. AC Question's Avatar
    I buy Costco Excellence Plus protection from costco. After 1 year my phone is damage and i try to use that protection plan than they are making me fool every time. Their Supervise Toney is smart guy he always made me fool. First he say i will giver proof that you didn't follow write procedure and when i say give me that than he again say that Ohhhh we can't give you proof. We are not gone a pass your claim.

    So pleas think Before you buy Excellence Plus protection. I am feeling bad now that if i buy Apple Care than its really help full.
    10-07-2016 12:07 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What kind of damage did the phone sustain, and did you read the fine print of the protection plan before you bought it? From what I can see on their FAQ, it looks like Accidental Damage from Handling isn't always included, depending on the policy--was that the case for you? https://hub.asurion.com/hub/excellenceplus/en-ca/faq
    10-07-2016 09:18 PM

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