1. AC Question's Avatar
    Below is a message I sent to an Amazon Seller and forwarded to Samsung. Does anyone else care about this? Does anyone know how to?

    Hello, I am satisfied with your service but I may not be able to keep these tablets because of new limitations which nullify my security (imposed by Samsung). Please let me explain. There is an add guest user and add new user feature available from the lock screen that I have no control over. This allows my (unattended) tablet to be accessible by anyone. In the past, I would have had to unlock my device and added the user. That is the way it has been since the beginning with every version of windows or linux or whatever. Basically whoever controls the OS in my samsung device (I'm assuming samsung) has decided that they don't want me to control my device, but rather it should be public property (that I paid for) so that anyone desiring to use my tablet has just to pick it up and start using it as they wish! I've contacted samsung by Internet chat and telephone and they tell me I can't turn of this feature unless I root the device, which I won't do. Can samsung or anyone justify blocking built in Android security so that accounts can be created on a device that already has an owner (that locked the device) without the owner's consent? So, if you have a solution please let me know. Thanks, Robin
    10-07-2016 03:32 PM
  2. anon(9801888)'s Avatar
    With respect this quick answer section of Android Central is not the best place to bring this to people's attention and get feedback from long time members and other site ambassadors.
    With Q&A / AAQ people volunteer their time to help out with a ton of varying help questions, which come a mile a minute and often either don't get answered or are not seen by many if a question has been responded to.

    I fully get the security anomaly you pointed out, as does Pugs.

    Now that you have joined as a member I would recommend looking at the Android Central Community section.
    The General News and Discussion forum, or General Help and How To are widely read by regular members who don't peep in to this forum but offer help elsewhere if it interests them.
    Also the Introductions forum there draws responses from our ambassadors and moderators where you can also add this topic.

    I wasn't aware of this and it should start a debate if you are patient.

    I'm just saying while you could not know, you kinda came in the wrong door and we only do take away here

    Welcome to Android Central !
  3. anon(632115)'s Avatar
    Do you mind uploading a Screen shot?
    10-07-2016 04:37 PM
  4. anon(632115)'s Avatar
    OK, I've looked at this. It's true you can add a guest account but the guest cannot access data relating to you on your own account. The only data that is accessible is SD card data. Yes it's insecure but an sd card can be removed so that isn't secure either. I don't see a difference
    10-07-2016 05:06 PM
  5. ChairPotato's Avatar
    I know my account and the information contained in it isn't accessible. The issue is that the tablet itself is accessible. So let me give an example. My kids are 5 and 3 years old. They have an account on the tablet which allows them access to the apps I have provided for them based on my (hopefully) good judgement. The tablet is then a good educational/entertainment tool while keeping them safe, protecting me from in app purchases, and limiting their use (time/day) to prevent eye strain and so on. Unfortunately all they have to do is create a new user and both my 5 and 3 year old can end up anywhere and be exposed to anything. Zero restrictions on time or activities online, after which they can simply delete the account which took 5 seconds to create and deny everything. Yes my 5 year old will figure it out within a day or two. Do I feel safe letting my kids use the tablet? No. Do I feel safe just having the tablet in the house? No. I want to protect my kids. I wouldn't leave other dangerous things lying around or let them play in dangerous places. That is negligence. Flashing links and advertisements meant for all kinds of adult activities are not appropriate for young children. Is that not enough reason to block account creation without owner consent?

    This is like selling me a house that I can't lock the front door. Anyone can enter but if I feel the need, I can keep personal stuff in my bedroom and lock the bedroom door, but otherwise anyone trying to get in the house just has to press the "I want to let myself in" button...
    10-07-2016 05:51 PM
  6. anon(632115)'s Avatar
    Oh, so it's about your kids now? Your first post referred to an unattended device. I thought you needed help not give a sermon to someone. You could have said "what about kids?"I just wanted facts. Sorry but I don't have the inclination to take this further. You have spoken to Samsung and had your answer. There nothing we can do to assist.
    10-07-2016 07:22 PM
  7. ChairPotato's Avatar
    An unattended device is about my kids too (I bought 3 tablets-2 for my kids) but it was always and still is specifically about what it said in the subject. My sermon is just a more detailed explanation I took the time to write because it is important to me. The answer I got (before my sermon) wasn't about helping me I think because it seemed no one saw the difference. Basically I was hoping that my addition information being posted here would be seen by the right people regardless of if I got immediate help. I have spoken to samsung like I've spoken to the supreme court because I voiced a complaint with the secretary at a municipal court house.
    10-07-2016 08:35 PM
  8. ChairPotato's Avatar
    Thanks, much appreciated.
    10-07-2016 09:06 PM
  9. dpen15's Avatar
    I had been looking for a solution as well... and had come across this for android 5.x... seemed to have worked on my android 6.x Tab A 8 t350 the first time but after a factory reset cannot make it to work... may worth looking or giving it a try: https://m.reddit.com/r/Android/comme...ditional_user/
    10-07-2016 09:32 PM
  10. anon(632115)'s Avatar
    A responsible parent would not allow an unsupervised child use of a tablet. Sure blame the EBay seller, blame Samsung. This is not a Samsung issue but a parenting issue. It's so easy to blame a third party, isn't it?
    10-08-2016 09:50 AM
  11. ChairPotato's Avatar
    Huh? I'm not blaming the EBay (actually Amazon) seller. I'm advising the seller of my intent to return the items unless a solution is found (which he understood from his reply) but anyway the goal is for it to be safe for a child to use a tablet, which should be a cooperative effort, not a tug-of-war between corporations and consumers. I think it was reasonable for me to try letting my kids use a tablet unattended because of the learning possibilities as there are now "kids zone" apps and anti-virus programs with parenting controls I can configure. Samsung shouldn't be making their job harder or impossible. The reasoning behind blaming samsung is that samsung controls the OS (which we know as Android) but is really just a Linux distribution from what I understand on "their" devices. The functionality I'm asking to have access to is already built into Android. It's just that samsung has decided to reserve control of it to the superuser. That is why it is possible for anyone to fix the problem by gaining root access as there is no additional coding involved. So then if you want to ask, why doesn't samsung allow the device owner to control the guest account or creation of new accounts? There is only one legitimate reason I can see to have an imposed always available guest account and that would be to call emergency services, and while we're at it, let someone who found a lost phone/tablet use it to call/email the owner so they can retrieve it by letting the owner include the necessary info.
    10-08-2016 12:09 PM

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