1. AC Question's Avatar
    samsung galaxy s7 battery died i go to charge it and that little robot appeared and it said erasing. i go to log in on my google account and its telling me to use the account associated with phone and thats the account im using HELPPPPPP
    10-07-2016 05:02 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you get this phone brand new, or used? It seems to think that it did an unauthorized factory reset, which happens if the Google account isn't removed properly prior to a factory reset. If this was a used phone, then it's asking for the Google account of the prior owner.
    10-07-2016 08:47 PM

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