1. AC Question's Avatar
    I recently dropped my Huawei P9 Lite on some rocks with its screen up. The phone had a wallet case on and the drop was not that high either, but right away when I tried to unlock my phone with the fingerprint, it did nothing. Huawei P9 lite does have it on the back side of the phone. When I looked at the sensor, I could see just a small, not even half a mm sized dent on the sensor. You can only see it from a right angle when the light casts a shadow to it. So my question is, is it possible the sensor is completely destroyed by the tiny dent? Does warranty cover the damage? I bought the phone just about 2 months ago... I've tried adding more fingerprints and everything but it does not respond to any touch.
    10-08-2016 11:00 AM
  2. belodion's Avatar
    It does sound like damage of some sort has been done, yes.
    Being accidental, it would not be warranty-covered.
    10-08-2016 11:58 AM

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