1. AC Question's Avatar
    When I am on a call, within 3 seconds the screen goes black, and I constantly have to shake the phone to keep it lit up. This happens whether I have the phone to my ear or not.
    10-11-2016 06:45 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Do you have a case or screen protector on? If so, it might be blocking the proximity sensor, making the phone think it's up against your ear, and therefore turning the screen off.

    Another possibility is that the screen is timing out to save battery. What is your screen timeout set to? Do you have any power-saving modes turned on?
    10-12-2016 02:40 AM

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