1. AC Question's Avatar
    Hello,

    i have an unresponsive black s7 screen. i want to back it up before i send it off to the insurance however when i plug into pc and connect to kies it says the device is locked.
    but i unlock via findmymobile and still says device is locked
    10-17-2016 04:40 PM
  2. TamTeena's Avatar
    Hi,

    Did you have any luck with this? I have the exact same problem. My phone has heaps of photos of my newborn!
    11-08-2016 08:49 PM
  3. anon(632115)'s Avatar
    If you can't unlock the screen you won't get access to the device. Even if you could the default option is charging so unless you changed this Find My mobile won't help. Hopefully your photos are backed up or on your sd card as a repairer *may* reinstall its firmware thus wiping your data
    Laura Knotek likes this.
    11-09-2016 05:54 AM

Similar Threads

  1. WTS: Samsung Galaxy S6 Edge Pelican Case
    By JoshDunc in forum The Marketplace - Buy, Sell & Trade
    Replies: 1
    Last Post: 10-25-2016, 09:01 AM
  2. S7 Edge Privacy Mode
    By BlooDFalleN in forum Ask a Question
    Replies: 2
    Last Post: 10-18-2016, 11:28 PM
  3. How do you add a photo to a contact on the Samsung Galaxy j7?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 10-18-2016, 01:25 AM
  4. Problem exiting app hide screen
    By ragdeiii03 in forum Nexus 6P
    Replies: 1
    Last Post: 10-18-2016, 12:14 AM
  5. Galaxy A3 frozen
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 10-17-2016, 06:07 PM
LINK TO POST COPIED TO CLIPBOARD