1. AC Question's Avatar
    I want to transfer some pictures from my phone to my laptop, but my device isn't recognized by the laptop. Every internet search tells me the same thing: drag from the top of the phone screen and select the MTP option. But when I drag, I don't get that option! Frustrating....

    Any insight would be appreciated.
    10-18-2016 09:56 PM
  2. nahoku's Avatar
    When you connect the phone to the computer, does it indicate you did so with the USB connect sound? After you connect the phone, and drag down the notification shade, what do you see? Have you installed the USB drivers for the phone onto the laptop? Is this the first time you're trying to connect the phone, or has it connected successfully in the past? What platform are you running (windows, IOS). What OS is running on the computer?
    Laura Knotek likes this.
    10-19-2016 04:11 AM

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