1. AC Question's Avatar
    My LG4 cellphone turned itself off & I was told it was a LG4 software issue that caused that to happen. I have the LG5 now. I just really want my photos of the LG4. Is there anything I can do? They are saved on the device. Can I send it somewhere?
    10-19-2016 06:04 PM
  2. nahoku's Avatar
    Not sure what's going on with your LG4... doesn't it at least turn on?

    1) Pull the battery and press and hold the power button for a few seconds... do this a couple of times. (Gets rid of any residual charge in the power circuit)
    2) Reinstall the battery and charge it for around 2 hours
    3) Press and hold on the power button for around 20+ seconds

    If the phone still doesn't turn on, I don't know what else you can do except take it to a repair shop or LG for evaluation.
    10-19-2016 08:15 PM

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