The ringtone doesn't ring with incoming call

[AC Question]

Hi.

I am having a problem with my htc desire 820.
When an incoming call appear there's no ringtone /sound although the phone vibrates. I have tried soft / Hard Reset too, now the ringtone is ringing but not on main speakers its very low sound which is impossible to hear.

Any Solutions please let me know. Thanks

 

[AlphaTango414]

Does sound work normal if you watch a video or such? Have you ensure that the volume is turn up for the ring tone?