NFL mobile problems

[RuLEoF2]

I'm having an issue on my HTC One M8 where the "Watch Live" option is missing.

My wife and I are on the same Verizon account and I'm the primary. She can watch live but I can't. She's never created an NFL account. She simply installed the app and was ready to go. I created an NFL login but it changed nothing.

I called Verizon CS and they said that there was nothing special about my wife's profile and that we had all the same features. I've also been communicating via email with an NFL mobile tech guy and so far, neither has been able to figure it out. On a couple occasions, each had asked me I live or have ever lived outside the US as though something was showing them that I did, or at least my device.

I've tried everything they suggested and more. I've stopped, cleared cache, cleared data and uninstalled the app at least three times. I'm rooted so I also cleared cache in recovery and used SD Maid to clean up after each uninstall. I've tried turning location services off and on a bunch of times but none of this has helped.

I've lived in Maryland my entire life and have never used an alternate address. So, I'm wondering if my phone is somehow giving a false location.

Any thoughts or suggestions would be much appreciated.

 

[Rukbat]

It's possible that the phone is giving a false location, but by yards, not by hundreds of miles. (It gets its location from the same satellites that drop a bomb through a doorway - and the receiver is too trivial to be off by miles.)

I'd bring it into a Verizon company store and see if their technical people can figure out why it's not working.