Why is my WiFi not working?

[AC Question]

When I try to connect to wifi, there are no options on the wifi screen. It just says "searching for wifi networks" and it never shows anything, even if I try to turn it on and then back off. I've tried restarting my phone and the router. When I restart my phone, the wifi turns off and on constantly, connecting to the wifi, then turning off again. It's not a problem with the router because it's working for everything else.

 

[htczed]

Try resetting your phone to factory defaults, and if that does not work it could be a hardware problem.

 

[B. Diddy]

Welcome to Android Central! Which phone do you have? Does this happen with other wi-fi networks as well (like in your local coffee shop or library)?

 

[androidguest1]

I'm using an lg g4. i haven't gotten the chance to check other wifi areas but I'll get back to you on it.

 

[androidguest1]

is there any way of saving my data without erasing it completely when doing the factory reset?

 

[Rukbat]

A factory reset is deleting your data - that's what it's for. So no, you can't delete all your data without deleting all your data. (Normally a wifi failure is a hardware problem - which a factory reset doesn't fix.)

 

[B. Diddy]

I suspect androidguest1 is asking for good backup methods so that everything can be restored quickly and easily after the factory reset. Check out Rukbat's excellent guide: http://forums.androidcentral.com/am...s/499341-guide-backing-up-android-device.html