A
AC Question
I have a Samsung Galaxy S4 model SGH-M919 / Android 4.4.4
It recently started having a lot of problems:
The camera does not work. When I open the camera app, I see the app buttons and icons but none of them work. I see a black screen where the camera view should be. Then after a minute or so it says "Camera failed."
Google Play consistently fails with "Unfortunately, Google Play Store has stopped"
Some other apps do this as well.
When I try making a phone call, the screen goes black except for the status bar at top of phone, I eventually see "Activity Phone isn't responding. Do you want to close it?"
I sometimes see "Process system isn't responding".
Many other apps work just fine but everything feels very sluggish.
When I press the volume up or down buttons, it takes a couple of minutes for the display to show the volume graphic, if at all.
----
I tried the recommended troubleshooting steps of "clear cache" and "clear data" for the failing apps - no change.
I did a clear system cache (via the home, volume up and power buttons) - no change
I've taken the battery out and left it out overnight before putting it back in - no change.
Suspecting the camera was having a hardware problem and affecting other things, replaced the rear camera with a new one - no change.
I did a factory reset - no change.
I re-flashed the stock ROM via Odin - no change.
Is there anything else I can possibly try, or is it time for a new phone?
It recently started having a lot of problems:
The camera does not work. When I open the camera app, I see the app buttons and icons but none of them work. I see a black screen where the camera view should be. Then after a minute or so it says "Camera failed."
Google Play consistently fails with "Unfortunately, Google Play Store has stopped"
Some other apps do this as well.
When I try making a phone call, the screen goes black except for the status bar at top of phone, I eventually see "Activity Phone isn't responding. Do you want to close it?"
I sometimes see "Process system isn't responding".
Many other apps work just fine but everything feels very sluggish.
When I press the volume up or down buttons, it takes a couple of minutes for the display to show the volume graphic, if at all.
----
I tried the recommended troubleshooting steps of "clear cache" and "clear data" for the failing apps - no change.
I did a clear system cache (via the home, volume up and power buttons) - no change
I've taken the battery out and left it out overnight before putting it back in - no change.
Suspecting the camera was having a hardware problem and affecting other things, replaced the rear camera with a new one - no change.
I did a factory reset - no change.
I re-flashed the stock ROM via Odin - no change.
Is there anything else I can possibly try, or is it time for a new phone?