I am trying to update ota software on my motorolo g phone. I keep getting an error message.

A

AC Question

I keep getting the green robot which is on his back with a triangle and ! in the center. After looking at the error message it is showing error in cache, status 7. I have cleared the cache 3 times and have also done a factory reset of the phone and still will not work. Any suggestions on how to fix this?
 

Rukbat

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Feb 12, 2012
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It could be a physical error in the eemc memory being used for cache. In that case, the phone needs a new motherboard (repairs are no longer made by replacing components). Bring it to a reliable repair shop for a diagnosis.
 

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