My Galaxy Tab A 10.1 is frozen.

A

AC Question

Last night my Tab A displayed the message 'Mailbox Trojan detected, Restart Device now' Hit restart and device went blank then went to initial start up logo and stuck there. was still the same this morning. Tried forced shut down - on/off+vol down, shuts down for less than 2 seconds then returns to logo screen. Tried on/off+vol down+home, but just goes to Warning blue/green screen. What can I do to restore my Tablet???
 

the tall guy

Q&A Team
Sep 23, 2013
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Hi, are you able to start the device in safe mode? does that work?

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