1. AC Question's Avatar
    Hi all, I have a galaxy S5 mini smartphone operating on version 5.1.1. some time back I set up a pin number lock to keep the phone secure should I loose it etc. I still know that pin number but no longer want to use the pin number to unlock the phone (for personal reasons) so I would like to cancel using that option.
    However, after going through Apps/Settings/Lock Screen/Screen Lock..... (at this point I have to put the pin number in) a few options appear including "None" but this is faded out with the message "Disabled by administrator, encryption policy, or credential storage" and cannot be selected. Samsung have been typically useless in understanding what I need to do so I wondered if anyone out there can help.
    11-15-2016 10:09 AM
  2. Javier P's Avatar
    Welcome to the forums. Have you already tried clearing credentials in the security settings? This used to work for other people with a similar problem.
    11-15-2016 10:16 AM
  3. anniemaca's Avatar
    Hi Javier P
    Great stuff you are a genius. I cleared the credentials and suddenly in the pin number options i could choose None. Thank you so much.
    Javier P likes this.
    11-15-2016 11:52 AM
  4. Javier P's Avatar
    Hi Javier P
    Great stuff you are a genius. I cleared the credentials and suddenly in the pin number options i could choose None. Thank you so much.
    Haha! Glad it helped and thanks for registering! See you around the forums.
    11-15-2016 12:03 PM

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