1. AC Question's Avatar
    When I received my phone, Verizon set up my phone, but never gave me the account information for my Samsung account. Now I cannot get off this "abnormal factory rest" that keeps asking for my ID and password I do not know or have access to. I've tried every email possible, but none work. What can I do? I've even tried to create a new account, but it won't let me because it is not the same account that I was logged into before.
    11-19-2016 12:29 AM
  2. Tim1954's Avatar
    You'll have to go back to verizon and get them to unlock the thing. You won't get any joy out of the device until you do
    11-19-2016 01:28 AM

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