1. AC Question's Avatar
    I have ZTE / model: Z932L. I did a factory reset by holding in the power button and up on the volume button at the same time. I didn't back up any data, I don't care for wanting photos, contacts, etc. recovered, but I would like to be able to access the internet through my mobile data instead of Wi-Fi. Is it gone until my next re-fill? Can I get it back or should I call straight talk's customer service. Kinda ticked, I just did a auto re-filled a couple of days ago.
    11-20-2016 06:52 AM
  2. belodion's Avatar
    Any credit that you had ought to remain after the reset. Have you tried removing and replacing the SIM?
    11-20-2016 07:38 AM
  3. oniburn666's Avatar
    I removed the sim card and wait a while and put the same one back in still nothing. What do you mean by replace are you talking about buying a new one?
    11-20-2016 01:54 PM
  4. belodion's Avatar
    I meant taking it out and putting it back in....I was thinking that it might be badly seated.
    It may be best to speak to your carrier at this point, to check that the SIM is still good. If not, they will send a replacement with your credit transferred to it.
    11-20-2016 02:49 PM
  5. oniburn666's Avatar
    I wonder, when I did the factory reset could it have reset my APN (Access Point Name) and that's why I still have service but no network data? I'll have to pull the info from Straight Talks web page to see, probably end up having to call customer service either way.
    11-21-2016 05:46 AM

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