1. AC Question's Avatar
    My emails from my hotmail address have not been coming through using the standard email app on my Samsung s6 edge. The Gmail account that I have synced has been working fine just not the hotmail. I have removed the hotmail address and tried to add it back and now it gets stuck on checking incoming server settings. Can anyone help as I'm pulling my hair out. Thanks
    11-20-2016 01:36 PM
  2. Tim1954's Avatar
    Have you tried uninstall Outlook and reinstall. Or log in via the browser.... Hotmail is crap since Microsoft got their grubby paws on it...
    11-20-2016 08:49 PM
  3. sammygirly77's Avatar
    This is happening to me too all of a sudden.....pretty annoying. Can't find anything online about what might be wrong or how to fix it.
    11-21-2016 07:23 AM
  4. Justanotherday04's Avatar
    So glad I found this thread! I have been having the same issue since night before last. It's even on my Amazon fire tablet, so I don't think it's the phone itself (Samsung Galaxy S7).
    I have restarted the phone, uninstalled the email app, restarted and reinstalled it....no luck at all.
    11-21-2016 08:35 AM
  5. andyppppppppp's Avatar
    As MS stays 100% quiet about this issue, let me help you uncover it !

    Can you go to your WEBMAIL outlook account please ? Go to hotmail.com and log in to your account.

    Then go to options>pop&imap

    First enable POP if you haven't yet.

    Then secondly, have a look at the set protocols :

    in the option pop&imap you can see the protocols used for incoming mail and outgoing mail.

    Incoming should be "SSL"...but I suspect you have it set to "TLS"

    Outgoing (smtp) should be "TLS", but you probably have it set at "STARTTLS".

    This is MICROSOFT's doing, NOT YOURS !

    MS is migrating (it seems) those protocols globally, from SSL to TLS for incoming mail, and from TLS to STARTTLS for outgoing mail.

    I have already mentioned this to MS support, and all they can respond is that I have a 'misbehaving' account. Which is total BS by the way. All my accounts are verified.

    So for everyone having sync issues, and I mean EVERYONE globally having issues syncing outlook on either MS Outlook app, Android or Iphone, Ipad,... anything other than the webmail itself, is in fact affected by this change in mail protocols !

    If you have sync issues, check the pop&imap option, if you have TLS and STARTTLS instead of SSL and TLS, then you should blame MS, because it is a GLOBAL issue coming from THEIR SERVER END !

    Hope THIS will help a LOT of users out there THINKING it is something they can fix. The END-USER CANNOT FIX THIS !!!

    MS should first pull their finger and admit this issue, then start to fix it.

    So support, pls STOP giving us the run-around. The issue is SERVER-END, and has to do with the protocol change in MANY BUT NOT ALL hotmail accounts.
    Tim1954 likes this.
    11-21-2016 09:22 AM
  6. Justanotherday04's Avatar
    Is there any way to fix this? Or to around it?
    Not being able to sync with my phone is messing up my daily routines.
    11-22-2016 11:49 AM
  7. Dean exia's Avatar
    Also having the same issue. I have 2 outlook/hotmail accounts. Noticed that I was suddenly receiving less emails. I decided to check whats up and noticed that one email was last synced 2 days ago and all the others were syncing actively. Nothing I did could relieve the problem. I ended up trying to remove and readd the email account and now it is stuck on "checking incoming server settings". Don't recommend you guys removing the email.
    11-23-2016 07:36 AM
  8. Justanotherday04's Avatar
    This is where I am with this.
    I downloaded the Outlook app (Android) to use for my email and calender, rather than checking it through my browser. It's not has handy, but it's working.
    11-23-2016 07:54 AM
  9. Dean exia's Avatar
    Well I fiddled a bit and checked some posts. I went into manual setup for adding the email and changed the exchange server to oulook.live.com and it worked wonderfully. I was acutally surprised.
    11-23-2016 08:10 AM
  10. Justanotherday04's Avatar
    Do you have a link or anything on how to do it?
    11-25-2016 06:04 AM
  11. Rukbat's Avatar
    Just find the "exchange server" entry (probably in Settings in the email app) and change it to "outlook.live.com".
    11-25-2016 02:32 PM
  12. Justanotherday04's Avatar
    Thank you so much! It worked!
    11-27-2016 08:38 AM

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