Why can't I access the DS card when I connect My MOTO G 2 to my laptop?

A

AC Question

Hi everyone,

So, for some strange reason I seem to be unable to access my files/photos/documents in my phone if I connect it to the USB port in my laptop (Windows 7) but it does work with ANY other computer/OS/laptop that I use.

When I go into the phone settings, the option to turn on the USB thing is grayed out and I cannot change it.

Oh, the USB port in the computer is working correctly as well.

Any hint? Thanks!