1. AC Question's Avatar
    I have a replacement phone coming, but I want to erase all of my data on current phone before I return it.... Is there any way to do this? When I view the phone on my laptop there are no files showing on the phone...

    Thanks--
    11-25-2016 07:48 AM
  2. Rukbat's Avatar
    Or, if you're sending it to the insurer (like Asurion) or the carrier or manufacturer, count on the fact that step #1 with a return is a factory reset. (If the screen is bad, they'll plug in a temporary screen to wipe the phone.) An employee working on a phone that still has user data (yours) on it is asking for a vacation in the Striped Sunlight Hotel - even many small repair shops wouldn't put up with that. (I never did - it was one of the first things I told new hires, and I made them sign a paper that said that they understood what it meant, that not wiping a phone meant an instant call to the user after they were walked out the door [without the phone] so the user could start changing passwords. I never had to tell anyone twice.)
  3. anon(632115)'s Avatar
    Use Android Device Manager or your Samsung account to wipe
    11-25-2016 07:55 AM
  4. Rukbat's Avatar
    Or, if you're sending it to the insurer (like Asurion) or the carrier or manufacturer, count on the fact that step #1 with a return is a factory reset. (If the screen is bad, they'll plug in a temporary screen to wipe the phone.) An employee working on a phone that still has user data (yours) on it is asking for a vacation in the Striped Sunlight Hotel - even many small repair shops wouldn't put up with that. (I never did - it was one of the first things I told new hires, and I made them sign a paper that said that they understood what it meant, that not wiping a phone meant an instant call to the user after they were walked out the door [without the phone] so the user could start changing passwords. I never had to tell anyone twice.)
    anon(632115) likes this.
    11-25-2016 03:58 PM

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