11-25-2016 02:38 PM
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  1. AC Question's Avatar
    AC Question
    Won't reset everything is still on it when it restarts. My googlegs play store and several other apps won't work. Tablet freezes and isee slow.
    11-25-2016 10:29 AM
  2. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    "Everything" including apps you installed from Play? Or only everything that was on it when you got it? (Factory-installed apps won't get deleted with a reset.)

    (I have no idea what you mean by a "soft reset" - that refers to restarting the OS, not even restarting the whole phone. A "hard reset" is turning the phone off, then turning it on - you "reset" the hardware as well. Only a Factory Data Reset deletes apps that weren't factory installed, and data even on those that were.)
    11-25-2016 02:38 PM
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