1. AC Question's Avatar
    I bought a refurbished s4 from samsung and it has a peculiar problem... whenever i get to a dialog box that requires a confirmation, like when you want to force an app to stop from the system menu, the expected dialog box will appear in front of the current frame, but i cannot go past it by either pressing 'ok' or 'cancel' this is happening whenever such a dialog appears, in fact, i can't do many things on my phone because i can't agree or disagree to googles terms of use when attempting to sign in. My phone is restored to factory default and kitkat 4.4.4. is running. thanks
    11-29-2016 12:02 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-27781
    11-29-2016 07:31 PM

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