1. AC Question's Avatar
    My HTC ten has gone crazy. I performed a factory reset and it has gone back to setup however when I enter my google account and password it tells me that I need to use one of the user accounts that were synced with the phone before reset.
    The google account is the only account that was synced with it.

    It won't let me pass this point so my phone is rendered useless.

    Please help...
    David
    11-29-2016 12:20 AM
  2. belodion's Avatar
    Did you buy it new? Also, why did you do the reset?
    11-29-2016 05:26 AM
  3. hallux's Avatar
    Have you changed your account password in the last 24 hours? That will also cause this type of issue when setting up a device.
    David Murrie likes this.
    11-29-2016 07:20 AM
  4. David Murrie's Avatar
    Yes I had to change my password as I couldn't remember what the old one was. I'm always signed in so it has been months since I had to enter a new one.
    The password I'm entering lets me get into my google account on other devices but not my phone.

    Is there a way to bypass this on the htc? Currently the phone is useless as I can't set it up again.
    11-29-2016 08:21 AM
  5. hallux's Avatar
    Unfortunately, this is a security feature. There is a 24-hour clock on using an account that has had a password reset done, before being able to use that account to sign in to a device.
    belodion likes this.
    11-29-2016 08:41 AM
  6. David Murrie's Avatar
    So after 24 hours it will be ok?
    11-29-2016 08:49 AM
  7. hallux's Avatar
    It should be. Be happy it's only 1 day, it used to be 3...

    Here's an article (I was looking for one when I made my last post): Don't Change Your Google Password Before Factory Resetting Your Android Phone - You Might Trip A 72-Hour Security Lockout

    That article references a 72-hour lockout but I believe it's been dropped to 24 now.
    David Murrie likes this.
    11-29-2016 08:55 AM

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