1. AC Question's Avatar
    Galaxy s6 refused to boot up or turn off but refused fix under warranty as they say it is rooted. I never lend my phone and did not know what rooting meant until I looked it up so how can it happen outside my control?
    11-29-2016 02:29 PM
  2. nahoku's Avatar
    Probably something tripped the knox counter... normally root, but have heard cases where Helium backup has done it too. Did you buy the phone brand new from a store or carrier... or was it a used phone? In any case, if Samsung is refusing warranty, then your next stop is a repair shop.
    11-29-2016 03:14 PM
  3. anon(632115)'s Avatar
    Please describe the problem with the phone in more detail
    11-29-2016 04:20 PM

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