1. AC Question's Avatar
    I have a Alcatel Ideal. I have aready connected to my Wi-Fi but every time i go to Account setup, i put in my email address then my password. Next i get - Problem with account setup - Username or password is incorrect. All the time i try i get this. How can i get in and check my Email.
    11-29-2016 03:18 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is this for your Google account, or are you trying to add your email account to the Email app?

    If you have 2-step authentication turned on for the account in question, try turning it off first.
    11-29-2016 04:20 PM
  3. hallux's Avatar
    Is this a device you just bought? Did you buy it new or used? If it was used, it's possible the previous owner didn't properly remove their account and now you're stuck with FRP (factory reset protection). In that case, you'd need to contact the seller to resolve the issue.

    Another feature of FRP is a 24 hour lock-out on the ability to use the account to sign in to a device after the account password has been reset. Did you reset your account password recently?
    B. Diddy likes this.
    11-29-2016 04:42 PM

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