1. AC Question's Avatar
    Hello all,
    My galaxy note 5 has been glitching for about a week now. When I play video on Netflix or YouTube the video jumps around on the screen and scrambles until the screen freezes. Once it does this the scrambling sometimes carries over after I close the app, onto the general screen. My phone crashed completely once. Sometimes I get a device failure message from Netflix. As far as I can tell the only thing new on my phone is an android update. I already factory reset my phone. Didn't work. Please help!!
    12-09-2016 07:42 PM
  2. nahoku's Avatar
    Sheesh... the more recent the update the worst things seem to get. I just visited Youtube on my HTC Incredible 2 running Gingerbread, using the Youtube app, and it plays flawlessly! Try contacting your carrier, or whoever pushed your update, and see if anyone reported anything. They may not be able to tell you anything though. Sorry, I got nothing else considering a factory reset didn't fix your issue.
    12-09-2016 08:47 PM

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